SHIPPING / RETURN POLICY
PLEASE NOTE: HAIR AND SKIN CARE ARE SHIPPED AND PROCESSED SEPARTELY
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
1. How long is processing, shipping, and handling?
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)
Shipping time takes 3-5 business days after order has been processed
All packages are delivered via USPS (for Skin Care) and FedEx (for hair). Business days are Monday-Friday
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs-48 hours. Please Track Your Package at USPS (for skin care) or FedEx (for hair) . Your Tracking Number will come to your email via email confirmation. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at firstname.lastname@example.org
3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
4. May I return my order?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Simply Beauty by Simply CC LLCreserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
FOR HAIR: Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!
we are not responsible for any stylist trying to custom color or dye your virgin hair outside of "Simply Beauty Co", because we understand that everyone is not a colorist or a specialist at coloring hair extensions that's why we take care of the hassel for you with our custom coloring services.
You must contact us first before refunding your package at email@example.com, During Business Hours within the seven (7) day return period. All Simply Beauty Co hair must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Simply Beauty Co. hair seal on the bundle has been broken!
5. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and the Simply Beauty Co. security seal was not broken. Refunds are normally returned back to your bank Card within 24-72Hrs.
6. May I make a exchange?
Yes, you can make an exchange within SEVEN (7) DAYS. The Simply Beauty Co. hair Seal MUST NOT be Broken! The hair MUST NOT be unwrapped, Uncombed, Not Brushed, No fingers ran through the hair, worn, or altered in any way for an exchange!! If the hair is altered we will return the hair back to you.
Ship your Exchange/Refund it to:
P.O Box #612991
Miami FL, 33261
Please attach a note inside your package including your order number and Reason for return!
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Simply Beauty Co. will not be responsible for lost returns. We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear the parcel which we will not be responsible for.