SHIPPING / RETURN POLICY
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
1. How long is processing, shipping, and handling?
Processing takes 1-2 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)
Shipping time takes 2-4 business days after order has been processed
All packages are delivered via USPS, business days are Monday-Friday
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs-48 hours. Please Track Your Package via USPS or with the tracking email that was sent via the email provided during your order. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at firstname.lastname@example.org
3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
4. May I return my order?
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Simply Beauty by Simply CC LLC reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
You must contact us first before refunding your package at email@example.com, During Business Hours within the seven (7) day return period. All products being returned must have been unopened and/or tampered with.
5. When will I receive my refund?
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and the Simply Beauty Co. security seal was not broken. Refunds are normally returned back to your bank Card within 24-72Hrs.
6. May I make an exchange?
No, we do not offer exchanges on skin care products that have been open.
Simply Beauty Co. is not responsible for any customs’ charges for the intake of your package(s). Some countries do not charge duties but it’s based on the receiving country and Simply Beauty has no control over the amount charged or to reimburse recipient for duty charges.
Ship your Exchange/Refund it to:
P.O Box #612991
Miami FL, 33261
Please attach a note inside your package including your order number and Reason for return!
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Simply Beauty Co. will not be responsible for lost returns. We recommend that you DO NOT use UPS to send your return as they charge very high brokerage fees to clear the parcel which we will not be responsible for.